Refund policy

We truly value your trust and continued support. Your full satisfaction remains our core priority. Should you be anything less than fully satisfied with the items you receive, our support team is always on hand to assist you.

30-Day Worry-Free Return Promise

We provide a 30-day return window starting on the date your package is delivered, as officially recorded by the shipping carrier.
Return Eligibility: All items must be kept in their original, unused and unblemished condition, with all original tags and packaging fully intact.

Damaged, Defective or Incorrectly Shipped Items

Please inspect your order right away upon delivery. If you notice any of the issues listed below, please reach out to us within 48 hours:
  • The item incurred damage while in transit.
  • The item you received does not match what you ordered (incorrect product).
  • The item contains a manufacturing flaw or defect.
Our Resolution: We will cover all return shipping costs and arrange for an immediate replacement or a complete refund of your purchase.

How to Initiate a Return (4 Simple Steps)

To ensure a smooth and efficient return process, please do not ship the item back without prior approval from our team:
  1. Contact Customer Support: Send an email to our official support address leztitecolote632@gmail.com with your order number and reason for return. Please include clear photos of the issue if it relates to product quality.
  2. Receive Return Authorization: Our team will review your request and send you a Return Merchandise Authorization (RMA) number together with detailed return instructions within 24 hours.
  3. Arrange Return Pickup: For all approved returns, we will provide you with a prepaid return shipping label or schedule a courier pickup service at no extra cost to you.
  4. Ship Your Package: Pack the item securely and hand it over to the designated logistics carrier.

Refund Procedure

  • Inspection Period: We will complete a full quality inspection of the returned item within 3–5 business days of receiving it.
  • Refund Method: Once the returned item passes our quality check, the refund will be processed and credited back to your original payment method.
  • Refund Timeline: Refunds generally take up to 10 business days to process. If you have not received the funds after 15 business days, please contact your card issuing bank or get in touch with us, and we will provide the corresponding transaction reference number.

Contact Us

Should you have any questions regarding returns or exchanges, please do not hesitate to reach out to us:
Customer Service Email: leztitecolote632@gmail.com
Response Time: We guarantee a reply to all customer inquiries within 24 business hours.